T2 VAPE REWARDS – TERMS & CONDITIONS

WHAT IS T2 REWARDS?
  • T2 Vape offers quality e-liquids at fantastically low prices but we know it takes more than low prices to keep customers buying from us. Here is our new loyalty programme where every customer will earn reward points to redeem for more T2 Vape products on our website. Once you become a customer of T2 Vape, these points will start to accumulate automatically and can be used against future orders on t2-vape.com.
HOW DO I EARN REWARDS POINTS?
  • All customers who buy a T2 Vape product on our website or sign up to an account upon or after their first purchase from 1st November 2021 will be automatically enrolled into the rewards points programme.
  • All existing customers will be enrolled into the reward points programme.
  • Without an account, you cannot collect points.
  • During promotional periods, additional points stated will be applied.
  • Subject to any promotional period, when you place an order you will receive 5 points for every full £1 you spend on eligible products (delivery costs not included). For example, if you spend £25.99, you will earn 125 Rewards Points.
  • Look out for special events where you can earn extra points, e.g. refer-a-friend (when available), your birthday (subject to correctly completed profile), and leaving product reviews. Please see specific terms below.
  • Existing and new customers are eligible to join and benefit from the rewards programme.
REWARDS TERMS & CONDITIONS
  • The T2 Vape Rewards programme is only applicable to the T2 website from 1st November 2021.
  • Every customer who buys a product on the website, who registers or has an account is automatically enrolled into the programme and will be able to begin accumulating Reward Points.
  • You can only redeem any Reward Points you have when you are logged in to your account at t2-vape.com.
  • It is the account holder’s responsibility to ensure that they are correctly logged in to their account to view, earn and redeem points.
  • Only one account is allowed per customer.
  • Any Reward Points allocated are personal to the account holder and cannot be transferred to any other person/account nor exchanged for cash.
  • Galaxy Connect is not liable for Reward Points or loyalty scheme accounts that have been misused by the account holder.
  • Guest checkout accounts are eligible to earn Reward Points but must be logged in to redeem points.
  • Reward Points will not be applied retrospectively.
  • Reward Points will be cancelled or deducted should any items be returned to us or where a refund is requested.
  • The number of Reward Points you have accumulated can be checked within your account – you can log in at t2-vape.com.
  • You can choose to spend your Reward Points on the checkout page under the section marked ‘Redeem Reward Points’.
  • The points you earn from the order relates to the end price you pay for your order, minus any discounts.
  • You cannot redeem Reward Points against any delivery costs.
  • You will be rewarded with 5 Reward Points for every whole £1 that you spend in a single order (excluding any delivery fees paid).
  • The redemption value per 5 Reward Points awarded is 5p. These points can only be redeemed on future orders.
  • Existing customers of T2 Vape before 1st November 2021 will be automatically enrolled into the T2 Vape Rewards programme.
  • Account holders will be awarded Reward Points when successfully posting a product review on t2-vape.com.
  • Reward Points awarded for a birthday is subject to the account being completed with a date of birth. Reward Points for birthdays will not be applied retrospectively.
  • Any other eligible and qualifying discounts can and will be applied before Reward Points can be redeemed.
  • Customers can choose to opt-out of the programme at any time by emailing info@t2-vape.com.
  • The scheme is for UK customers only.
  • Galaxy Connect reserves the right to:
    • flag up, suspend or delete any account where the account holder is deemed to be abusing the Reward Points programme in any way. This includes but is not limited to setting up duplicate accounts at t2-vape.com.
    • amend the value of Reward Points that you can accumulate as well as the redemption value of these points.
    • change the terms and conditions of the loyalty programme at any time without prior notice.
    • at any time without notice, end the scheme or decline any issue of membership.
REFER A FRIEND TERMS AND CONDITIONS
  • Buying from t2-vape.com should be rewarding as well as cost effective. We award Rewards Points on birthdays, signing up to an account, for every online order, and also when all our customers recommend and refer their friends to buy products from t2-vape.com.
  • From 7th January 2022, we’ll give 75 Rewards Points to all customers who participate in the Refer a Friend scheme. We’ll credit existing customers with 75 Rewards Points when they successfully anyone to buying products from this website, and give the new customer referred 75 Rewards Points too.
  • The existing customer can only receive the Rewards Points when they introduce a new customer – that’s a new customer who’s never bought from t2-vape.com before.
  • Here’s how our ‘Refer a Friend’ scheme works.
FOR THE EXISTING CUSTOMER
  • Any existing customer with an account can benefit from the scheme.
  • To get your unique referral code, just log into your T2 Vape RewardMe account at t2-vape.com/login – the code will be on your account page, ready to copy and paste, or share via Whatsapp or Email with a pre-typed message.
  • If you’re a customer who’s only previously ordered and checked out as a guest, you’ll need to complete your account details to log into your account to retrieve and share your unique code. Don’t worry, any points you’ve accumulated from your previous purchases will be shown on your account page in the statement section.
  • 75 Rewards Points will be automatically credited to you when the person you refer makes their first purchase and dispatch is made. Your friend, the new customer, must make sure they complete their account sign up details and enter in your unique code on the sign up web page. Rewards Points cannot be used for any delivery costs.
  • You’ll receive an email when the new customer you refer successfully make their first online purchase and your account is credited. If they return their purchase, we reserve the right to remove the 75 Rewards Points credited to your account.
  • How many times you can share your own unique code is not capped, but we will monitor any unusual high activity of unique codes being redeemed.
FOR THE NEW CUSTOMER
  • Any new customer with a unique code must go to t2-vape.com/login to sign up to a T2 Vape RewardMe account and enter the unique referral code received to receive the 75 Rewards Points. The new customer must add the code on this page when signing up – there will not be an option to add it later.
  • 75 Rewards Points for the new customer must and can only be redeemed on the first order made on t2-vape.com.
  • The scheme is only available for customers who purchase within the UK.
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Delivery Time

Orders placed before 15:30 (Monday-Friday): We aim to dispatch on the same day. For orders outside of these days and time, your order will be dispatched the next working day.

Free Delivery Service: We use Royal Mail 2nd Class Signed Delivery for all UK deliveries. You can expect delivery of your order within 3-5 working days but this can be longer at exceptionally busy or particular times.

PREMIUM: An estimated delivery time is within 24-48 hours as we use an express courier service. Scottish Highlands and Northern Ireland takes two working days.

Holiday period delivery: We greatly value your support and appreciate your understanding during this festive season. Please take note that due to increased demand and potential courier delays, your order might take a bit longer than usual to reach you. Should you have any questions or require further assistance regarding your order at any stage, we’re more than ready to help. Please don’t hesitate to contact us via email at info@t2-vape.com. Our dedicated customer support team will attend to your queries promptly.

Please note: For all orders types, there is no dispatch or deliveries at weekends or on bank holidays.