All orders are delivered free of charge using Royal Mail 2nd class delivery service. Orders placed over weekends and bank holidays will not be dispatched until the next working day. You may receive a notification saying that your items have been shipped outside of these times, but this does not mean it has been collected by the courier. This is to indicate that your order is awaiting collection by the courier.
At our discretion, we may upgrade your postage option. We will not charge you any extra postage fees for this.
We may provide your e-mail address to the nominated courier for tracking purposes and for them to notify you of an approximate delivery time. If your order has not arrived within 7 working days following dispatch please contact us by quoting your order number in all correspondence.
Please ensure that your delivery address details are correct, as we will not replace or re-send any order at our expense if incorrect details have been supplied by you.
If you require any further information regarding dispatch and deliveries, please e-mail Customer Services via our Contact us page.
To return a product to us simply send it to the following address: Galaxy Connect Limited, Unit 7 Apollo Park, Apollo Lichfield Road Industrial Estate, Tamworth, B79 7TA., Please ensure you send back with information pertaining to the original order and the reason for its return.
Orders placed before 15:30 (Monday-Friday): We aim to dispatch on the same day. For orders outside of these days and time, your order will be dispatched the next working day.
Free Delivery Service: We use Royal Mail 2nd Class Signed Delivery for all UK deliveries. You can expect delivery of your order within 3-5 working days but this can be longer at exceptionally busy or particular times.
PREMIUM: An estimated delivery time is within 24-48 hours as we use an express courier service. Scottish Highlands and Northern Ireland takes two working days.
Please note: For all orders types, there is no dispatch or deliveries at weekends or on bank holidays.