TRUSTPILOT RATED 'EXCELLENT'
FREE STANDARD DELIVERY
BUY ONLINE AND OFFLINE
HIGH QUALITY VAPE PRODUCTS
TRUSTPILOT RATED 'EXCELLENT'
FREE STANDARD DELIVERY
BUY ONLINE AND OFFLINE
HIGH QUALITY VAPE PRODUCTSDelivery & Returns Information
Free Delivery
All orders are delivered free of charge using Royal Mail 2nd class delivery service. Orders placed over weekends and bank holidays will not be dispatched until the next working day. You may receive a notification saying that your items have been shipped outside of these times, but this does not mean it has been collected by the courier. This is to indicate that your order is awaiting collection by the courier.
Premium Delivery
£5 charge for our premium delivery.
Upgraded delivery
At our discretion, we may upgrade your postage option. We will not charge you any extra postage fees for this.
Please note
We may provide your e-mail address to the nominated courier for tracking purposes and for them to notify you of an approximate delivery time. If your order has not arrived within 7 working days following dispatch please contact us by quoting your order number in all correspondence.
Please ensure that your delivery address details are correct, as we will not replace or re-send any order at our expense if incorrect details have been supplied by you.
If you require any further information regarding dispatch and deliveries, please e-mail Customer Services via our Contact us page.
Returns Policy
- 14 days money back guarantee, send back within 14 days of receipt
- To avoid customs charges, please clearly mark the package ‘RETURNED GOODS‘.
- The buyer is responsible for returning products
To return a product to us simply send it to the following address: Galaxy Connect Limited, Unit 7 Apollo Park, Apollo Lichfield Road Industrial Estate, Tamworth, B79 7TA., Please ensure you send back with information pertaining to the original order and the reason for its return.